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Kjell Backlund

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Top Stories by Kjell Backlund

No. SAML is a protocol, a language. Languages are great for communicating, but a certain language is only useful when communicating with other speakers of the same language. In business, the value of a language is dependent on how big a share of your current and potential customers speak it. Your choice of language(s) can greatly affect what kind of business you can expect: doing business only in Finnish limits your market to 5 Million people, whereas English lets you address more than a Billion people. You have three options: Limit your market to only those who speak your language of choice Learn to speak more languages to address a bigger market Try to teach more potential customers your language of choice I have never heard of a successful example of the last alternative in business, have you? How big a share of your customers "speaks" SAML? I am not aware of an... (more)

SaaS Single Sign-On: It's Time for a Lighter Approach

SaaS brings a lot of advantages to businesses - no need to invest in purchasing and maintaining licenses and infrastructure, and no need to worry about upgrades and bug fixes. Larger companies, however, face a major challenge related to user authentication and management. Larger companies have invested a lot of time and effort in improving user productivity, compliance and security, and in cutting user management costs. They have done so using technologies like single sign-on and centralized user management. SaaS applications are now challenging those efforts and threatening to b... (more)

Three Approaches to Single Sign-On for Cloud Application Providers

Did you know that: Half of paid SaaS customers do not use the application at all Nine out of 10 has left an application when they forgot a password, instead of restoring it Eighty-six percent may leave a web site when asked to sign up Two out of five would rather scrub the toilet than come up with a new password These figures, based on research from Totango and Janrain in 2012, clearly show that sign-up and sign-on are major issues for any cloud application provider. If you are providing cloud applications to businesses, single sign-on must at least have been up for discussion. ... (more)

Why SaaS Vendors Must Offer Automated Sign-On to All Business Customers

First, let's define what I mean by automated sign-on. Some call it federated sign-on, others just single sign-on. For business customers it means that they use their corporate network sign-on and user directory to manage access to an external application. Automated sign-on requires user management to be automated as well; otherwise end users do not get access automatically. Typically, automated sign-on is regarded to be something troublesome and costly, which slows down rollouts, adds complexity and requires involvement from customer IT organizations, something that SaaS vendors o... (more)